Help Document Library
This page contains links to many documents to answer your questions. Most documents are in pdf (Adobe Acrobat Reader) format. For extra help with this, you may call the Helpdesk at (248)-370-HELP(4357). Our email documents are located on a different page called Email Services (link on the left).
Page last updated on February 7, 2008, 11:55 AM.
Document Categories
- General Information
- Service Level Agreements
- New PC or Upgrading a PC
- Remote Access
- Application Software
- Windows Maintenance
- Using NetID Resources
- Printing
- Freeware
| GENERAL INFORMATION | ||
| First Time Access to Student Portal and OU E-mail | ||
| Student Computing and Wireless Networking Information | HTML | |
| Wireless Network Security | ||
| GrizzNet Wireless Networking Information | ||
| Wireless Network Location Map | HTML | |
| Where Can I Get the PhoneMail Quick Reference Guide | ||
| How Do I Backup My Desktop Files and Work E-mail? | ||
| What Needs to be Done When Our Department Hires a New Employee? | ||
| What Do I Do When My Department Physically Moves? | ||
| How Do I Obtain An ADMNET/OPENNET/Banner Account? | HTML | |
| What is the Procedure for Third Party Account Access? | ||
| How Can I Submit a Helpdesk Ticket? | ||
| UTS Virus Information for OU | HTML | |
| How Do I Repair a Corrupted Access Database | ||
| How Do I Connect to the Academic Network From the Library Study Rooms and General Classrooms? | ||
| Where Do I Receive UHR Cyber Security Training? | HTML | |
| How Do I Create a PDF document using Macintosh? | ||
| Faculty Support | ||
| How to add a Network Printer to Mac OS X | ||
| Microsoft Windows Vista Frequently Asked Questions | ||
| SERVICE LEVEL AGREEMENTS | ||
| 2007-2008 Desktop Service Level Agreement | ||
| Distributed Support Service Level Agreement | ||
| E-mail Service Level Agreement | ||
| Multi-Function Printer Service Level Agreement | ||
| Residence Halls Network SLA | ||
| NEW PC OR UPGRADING A PC | ||
| Where Can I Get a PC Checklist? | HTML | |
| Where Can I Get a Mac Checklist? | HTML | |
| How Do I Fill Out the PC/Mac Checklist? | ||
| Where is the Form to Release University Owned Computer Equipment? | ||
| REMOTE ACCESS | ||
| How to Access the VPN | ||
| APPLICATION SOFTWARE | ||
| Mirapoint Calendar FAQs | ||
| Mirapoint Manual | ||
| Outlook SynQ Plug-in & Mirapoint Web Calendar | ||
| How does the Mirapoint SPAM Filter Work? | ||
| Mirapoint SPAM Filter FAQ | ||
| What is the OU Microsoft Campus Agreement? | ||
| WINDOWS MAINTENANCE | ||
| How Do I Share Folders Securely in Windows 2000? | ||
| How Do I Run Windows Update? | ||
| USING NETID RESOURCES | ||
| How Do I Login to HomeFS.oakland.edu? | ||
| How Do I Connect to My NetID Home Directory as a Shared Drive on Campus? | ||
| How Do I Create and Save a Student Web Page? | HTML | |
| For Faculty : Creating a Web Page | HTML | |
| How Do I Use WinSCP for Secure FTP (Windows)? | ||
| How Do I Use Fugu for Secure FTP (Mac)? | ||
| Updating Organizational Web Sites on www.oakland.edu | ||
| PRINTING | ||
| How Do I Install a Network Printer on Windows 2000 with Local Drivers (no print queue) | ||
| What are the Multi-function Printer Support Guidelines? | ||
| Ricoh Survey Form | ||
| FREEWARE | ||
| PRIMO (Free PDF Creator) | HTML | |
| Spybot Search and Destroy - Tool that detects and removes spyware | HTML | |
| The GIMP (Image Manipulation Program) | HTML | |
| What is R and How to Setup R and X11 for Mac? | ||
| What is R and How to Setup R for Windows | ||
| ELIS Shareware | HTML | |
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