Helpdesk
The UTS Helpdesk is open from 8 AM until 5 PM, Monday through Friday on regular business days. You can contact the UTS Helpdesk in several different ways, in person, by phone, by email, or by fax.
- In Person : 202 Kresge Library
- Phone : (248) 370-4357
- E-mail : helpdesk@oakland.edu
- Fax : (248)-370-4209
The mission of the University Technology Services Helpdesk is to provide Oakland University faculty, staff, and students with a single point of contact for all supported services and products. The Helpdesk is entry point for all information technology resources. The Helpdesk will ensure that all requests are handled promptly, professionally, and within the established time frame for each type of call. The Helpdesk is committed to the values of:
The Helpdesk will be recognized as the first point of contact for IT customer services, support, and IT security incidents by leveraging teamwork, technology, expert knowledge, professionalism, and the commitment to excellence.
The Helpdesk will be known as a one stop shop - a seamless core service where customers either receive an answer to their question immediately, or are referred to an expert elsewhere in University Technology Services.
The Helpdesk will disseminate accurate and reliable information in a timely manner using all the technology resources available such as the Internet, chats, blogs, advanced phone systems, and software applications. The Helpdesk will provide services which complement the UTS Department.
This department aims to encourage our customers to become self-sufficient in the use of information services, both academic and administrative. Helpdesk staff will pass on as much information as possible in resolving any query, so enabling our contacts to find what they need for themselves in the future, and to spread this knowledge among their fellow colleagues.
The Helpdesk staff are experienced, committed and fully trained to provide strong service to all of our customers.
The Helpdesk helps all members of the OU community connect to Internet resources and utilize Oakland's e-mail system. We also answer general technology questions. The Helpdesk will only work on university-owned equipment.
The UTS Helpdesk tries to answer all requests in a timely manner. We use established priority levels to help ensure that the university is operating efficiently.
Priority 1: The work of the campus is stopped.
Priority 2: The work of a department is stopped.
Priority 3: The work of an individual is stopped.
Priority 4: Requested installation, activation, or move.
University Technology Services Organizational Chart
Page last updated on May 7, 2008, 4:53 PM.
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