Distance Learning Complaint Process for Out-of-State StudentsOnline students attending Oakland University courses or a degree program from out-of-state should attempt to resolve any issues or complaints directly with Oakland University. The process for filing a complaint related to academics can be found in the Student Handbook online. Contact the instructor, the chair of the department, and then the dean of the relevant school. All other issues, such as discrimination and equity concerns, should be filed with the Dean of Students. Please try to follow all possible avenues of complaint before going outside of the University.