E-Learning and Instructional Support (ELIS)
E-Learning and Instructional Support (ELIS) Address

Request Help - WebEx Support Request Form

If you are a student, faculty, or staff member having a problem with WebEx, e-LIS offers three types of support:

Walk-ins: Walk in appointments are available from weekdays 8 am to 5 pm at 430 Kresge Library. To ensure that someone will be available for help, please make an appointment by calling (248) 805-1625.

Phone: There are two different phone options for WebEx:

  • WebEx offers 24x7 phone support by calling (866) 229-3239 and selecting option 1. Be sure to tell the agent that our WebEx URL is oakland.webex.com. The company will only help with WebEx problems.
  • e-LIS offers phone support by calling (248) 805-1625 weekdays 8 am to 8 pm and 8 am to 1 pm on Saturdays. e-LIS can help with any online learning questions, such as Moodle and Panopto questions.

Online: You can request support using this form. Simply fill out the form below and click on submit. Fields in red are required. When you submit, the request will be stamped into our tracking database and e-mailed to the support staff.

First Name
Last Name
E-mail Address
Phone Number
(EG: 370-4566)
Computer type
Operating System
Browser
Connection type
Problem
Please provide as much detail as possible; the more detail you provide,
the faster we'll be able to provide you with an answer.

Do not include Social Security Numbers, SAIL ID, Grizzly ID or PIN Numbers

Attachment *
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*Note that you can only submit attachments with the following extensions :
jpg,gif,png,bmp,zip,xls,ppt,tif,tiff,doc,docx,pdf,txt,rtf,xml,csv,xlsx,pptx