WebEx Support Request Form
If you are a student, faculty, or staff member having a problem with WebEx, e-LIS offers three types of support:
Walk-ins: Walk in appointments are available from weekdays 8 am to 5 pm at 430 Kresge Library. To ensure that someone will be available for help, please make an appointment by calling (248) 805-1625.
Phone: There are two different phone options for WebEx:
- WebEx offers 24x7 phone support by calling (866) 229-3239 and selecting option 1. Be sure to tell the agent that our WebEx URL is oakland.webex.com. The company will only help with WebEx problems.
- e-LIS offers phone support by calling (248) 805-1625 weekdays 8 am to 8 pm and 10 am to 12 pm on Saturdays. e-LIS can help with any online learning questions, such as Moodle and Panopto questions.
Online: You can request support using this form. Simply fill out the form below and click on submit. Fields in red are required. When you submit, the request will be stamped into our tracking database and e-mailed to the support staff.
Fields marked with a red asterisk * are required.